IPTV Help Center
STB blocked or Page Loading Error in MAG?
On the Page Loading Error Screen, it will say “Ethernet Link: UP” if all is ok or “DOWN” if the Ethernet port is not connected to the router. In addition, it would be possible that your Internet connection does not work well, so you have to check whether Internet access is available.
One other reason might be regarding Page Loading Error might be about the Mac address not being registered inside the IPTV provider's server.
How to solve this Issue
The LAN light on the router port which is connected to the back of your STB has to be lit. Also, check the connection on the back of the setup box itself, there should be 2 lights on the connection itself where the cable is plugged into the setup box, one orange and the other is green.
If either the light on the router or the lights on the STB ports do not lit, there should be a connection issue and it is highly recommended to change the Ethernet cable.
If even after these changes the problem still exists, the next step is to unplug both the router and setup box power cables. After unplugging, plug back the router power cable at first and after two minutes plug in the STB power cable.
If your router places in one room and your setup box is in another room and connected to the router via the Ethernet line, please check the lights on the sockets. If this is not lighted, the power line has lost its wireless connection to the router and you will need to reboot both the router and then the power line.
Once the light is back, you have to reboot the setup box too. If the light is lit and the STB is still stuck on the loading screen, you need to make sure that the power line has the LAN light on the front.
STB blocked on MAG happens for various types of reasons. we are going to make a list and explain all of the possible reasons.
Adding a wrong MAC address
If you somehow by a mistake add a wrong MAC address to your IPTV dashboard, there is a 100% chance you might see this error on your screen. What is MAC address in MAG devices?
So we highly suggest you double check every character and number you added to your panel from the back side of your MAG device.
If your IPTV subscription is expired, you will face the STB blocked error on your screen. So head back to your IPTV dashboard and double check if your subscription is expired or not and extend the line if it's expired.
One more reason that STB blocked error might occur is ISP blockage. In this case, we suggest you contact your Internet Service Provider and ask for further information. You can also try with another internet connection such as a 4G connection from your phone to make sure about this issue.
Adding a wrong portal address
Exactly identical to the first reason, if you add a wrong portal address to your MAG box, there is a 100% chance that you might see this error again. Now find out the correct portal address by asking from your IPTV provider and it to your MAG device. How can I change the portal address in the MAG box?
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