MAG Box Problems

We usually face with some specific issues in MAG boxes.
The 2 prevalent error messages we meet are:

  • STB blocked or Black Screen
  • Page Loading Error
  • Loading bar stuck

In this article we are gong to solve these problems.

How to setup a MAG box?

STB blocked (Black Screen)

STB blocked on MAG happens for various types of reasons. we are going to make a list and explain all of the possible reasons.
Note: Recently in some MAG boxes we have only a Black Screen instead of STB blocked error message.

MAC address didn’t add to the subscription or Removed

For MAG boxes it’s necessary to add the box MAC to the IPTV subscription. What is MAC address in MAG devices?
Privileged IPTV providers give you a dashboard to can edit your IPTV subscription, in the dashboard you can add the MAC or check if it’s still on subscription or not.
And if there is not any dashboard, need to contact IPTV provider about this case. 

Adding a wrong MAC address

If you somehow by a mistake add a wrong MAC address to your IPTV dashboard, there is a 100% chance you might see this error on your screen.So we highly suggest you double check every character and number you added to your panel from the back side of your MAG device.

Line expired

If your IPTV subscription is expired, you will face the STB blocked (Black Screen) error on your screen. So head back to your IPTV dashboard and double check if your subscription is expired or not and extend the line if it’s expired.

Line disabled

IPTV providers block (disable) the subscriptions which use in more than allowed devices simultaneously. So should check the line by IPTV service if it has been blocked or not.

ISP blockage

One more reason that STB blocked (Black Screen) error might occur is ISP blockage. In this case, we suggest you contact your Internet Service Provider and ask for further information. You can also try with another internet connection such as a 4G connection from your phone to make sure about this issue.
The last solution for ISP blockage is using a reliable VPN service, but please note that for MAG boxes you need special router to install VPN on it.  

Adding a wrong portal address

Exactly identical to the first reason, if you add a wrong portal address to your MAG box, there is a 100% chance that you might see this error again. Now find out the correct portal address by asking from your IPTV provider and it to your MAG device. How can I change the portal address in the MAG box?

Page Loading Error

Mostly this problem occurs because of a problem in internet connection.

On the Page Loading Error Screen, it will say “Ethernet Link: UP” if all is ok or “DOWN” if the Ethernet port is not connected to the router. In addition, it would be possible that your Internet connection does not work well, so you have to check whether Internet access is available.

How to solve this Issue

Firstly this error usually occurs as a result of the lack of Internet connection to the setup box. you need to be sure that the Ethernet cable between your STB and the router is plugged.

The LAN light on the router port which is connected to the back of your STB has to be lit. Also, check the connection on the back of the setup box itself, there should be 2 lights on the connection itself where the cable is plugged into the setup box, one orange and the other is green.
If either the light on the router or the lights on the STB ports do not lit, there should be a connection issue and it is highly recommended to change the Ethernet cable.

If even after these changes the problem still exists, the next step is to unplug both the router and setup box power cables. After unplugging, plug back the router power cable at first and after two minutes plug in the STB power cable.

If your router places in one room and your setup box is in another room and connected to the router via the Ethernet line, please check the lights on the sockets. If this is not lighted, the power line has lost its wireless connection to the router and you will need to reboot both the router and then the power line.

Once the light is back, you have to reboot the setup boxtoo. If the light is lit and the STB is still stuck on the loading screen, you need to make sure that the power line has the LAN light on the front.

Loading bar stuck on the MAG box

Sometimes when the users try to switch a loading message appears on the screen. This issue can be tackled by rebooting both the modem and the STB.

If you think need further help, feel free to discuss it with us in the comments section down below. 

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  1. Hi, my box is boken and I want to changed my subscription to use it on my smart tv instead of buying a new box.
    How can I do that?

  2. Hallo,
    Ich habe seid heute morgen kein bild bzw. nur schwarzen bildschirm…
    Habe bei meinem account bei der diagnose die Meldung Administrator aktivieren …rechts kommt dann (reparieren) bitte um hilfe .

  3. I deleted a MAC-adress from a subscription to add it to another subscription. Also changing a MAG-box from a subscription to another subscription. BUT in the new subscription to MAC-address is not accepted. It says “MAC-address not available”. But it was working before on another subscription. How can I solve this problem?

  4. MAG322 Device – no VPN.

    Had service more than 3 years without any problems. Internet speed 50Mbps upload & download.

    Sound and Visuals erratic – majority of channels.

  5. Hi there I am looking for a solution to a ongoing problem which can be random. I have a Skystream Pro android box and I am currently with a reliable IPTV service and a reliable internet service. I also use the STB emulator. OK my problem is sometimes when I start my IPTV , portal starts OK , the bar is sometimes slow but eventually the menus come up but with no channels. I try everything from changing profiles to an old profile and back to current profile, restarting android box, shutting it off and starting again, pulling power out of box and re-inserting after a minute, clearing cache. Now just tonight I tried all of that and nothing, I went out for a couple of hours came back started everything again and it worked perfect. Like I said this is random sometime I do all the restarting etc, and it works other time no, for the last couple of weeks no issues at all, started up and everything worked as it should. There’s no consistency to this problem for me to troubleshoot it. Bottom line is why do the channels not show up on the menus. I have contacted my IPTV service and they say they have no issues on their end and no one else is having this problem, and they haven’t been much help with this problem, I can’t get STB support, because my thought is that is almost has to be the app, because my android box has plenty of RAM and the box works fine with all the other apps Netflix,Amazon Prime ETC. so it is not the android box connection. I am looking for someone who has experienced this issue or just plain knows what’s going on here. Help with this would be much appreciated because this is quite annoying.

    1. STB emulator is a fake and non official app that we got many abuse for it.
      If you have a Android box, why don’t you try m3u base apps like GSE player or IPTV Smarters?

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